BestShoesEverShop Live Chat – Purchasing shoes over the internet can lead to various factors that can contribute to customer dissatisfaction. Some examples that lead to customer doubt can include the inability to try the shoes before purchasing, the inability to feel the materials, and the inability to walk around the store to test for heel slips. Because of this, customers usually experience a long pause before clicking checkout. BestShoesEverShop developed its platform around this issue.
We bring the convenience of store assistants to your screen, and our support tools take the guesswork out of buying shoes. This guide will help you to learn about our support tools, and how you can use our live chat to find the perfect fit, resolve order issues, and have a better shopping experience.
Why live chat improves shoe shopping
There’s frustration waiting to reach a customer service agent to stop your shopping momentum. Emailing customer service can take days to get a response. Calling customer service can make you navigate a phone tree and listen to elevator music while waiting.
You don’t have to wait. You can use live chat support while you shop. This means you can get your questions answered before making a purchase. You can ask about material, breathability, arch support, and shipping.
Real time assistance facilitates support and helps establish confidence in purchasing decisions. The presence of a support agent helps eliminate fears related to promo code issues and shipping address issues as customers feel they can address such concerns without losing the product pages.
How to reach our live support
Engaging with our support team can be done in a matter of seconds. We made sure to allow a support button to be super easy to reach and to be as non-intrusive as possible.
Step 1. Find the support button
The floating button is located in the bottom right of your screen whether you are using your phone or desktop. Pressing the button opens the support box without leaving the product page.
Step 2. Enter the required fields
The support system will usually have prompted a few fields. Entering your fields will allow the support team to access your support history. This will eliminate the endless back and forth questions.
Step 3: State your inquiry
Present your question in an unambiguous manner. Are you inquiring about a particular shoe? If yes, please specify the product name. Based on your inquiry, you will either be directed to a smart virtual assistant to answer simple questions, or a human agent for more complex questions.
Advice on sizing
Brand sizing can vary quite a bit, even for the same shoe size. Factors such as toe box shape, design materials, and shoe purpose contribute to these variations.
Our chat specialists know the specifics of our complete catalog. If you have measured your feet using the method of placing your heel against a wall and measuring to your longest toe : you may send these to chat and the agent will evaluate against the sizing chart for a good fit. They will be able to tell you whether the particular shoe runs narrow, expands, or if you will need to size up for thick winter socks.
In addition to sizing, the support team offers great style tips. If you need a lightweight breathable mesh sneaker for a spring getaway, they’ll provide you with direct links for the best options. If you’re looking for a casual lifestyle shoe that will also work for the office and weekend, they’ll showcase the current seasonal styles and trending color ways.
Frequent inquiries our chat specialists answer
In a single day, our team addresses a large number of inquiries. Here is a small selection of the most common issues the team assists customers with.
Delivery and shipping inquiries
As soon as you place an order with a store, you will want to know when the order will be delivered. Instead of searching for an email with the tracking link, you can enter your order number in the chat and an agent will respond to you with an update of the current location of your package and its expected arrival.
The exchange and return process
There are instances where after purchasing a shoe, the fit isn’t what you envisioned even after a test run on a carpet. Our team will use the chat feature to assist customers in navigating the BestShoesEverShop exchange process. They will try to confirm the exchange in time, determine the return and exchange eligibility, and assist in the creation of a return shipping label. They will also remind you of the unworn shoe rule and advise you to keep the original shoe box.
Payment and checkout process
Payment technology isn’t always perfect. If a discount code is seasonal, or a payment method is declined, refund specialists can resolve the issue quickly. They will resolve any issues in the cart to secure a discount or refund.
A support team that is valuable
The most valuable asset is the support team which has thousands of daily success stories to share.
Imagine a customer who ordered running shoes for a scheduled marathon event. As soon as the customer placed the order, they realized they made a mistake by selecting a standard dress shoe size instead of athletic shoes, which accommodates for swelling. When the customer made a mistake, they opened the chat widget to try and fix the issue. Fortunately, within two minutes, an agent was able to intercept the order before it was processed, changed the order, and confirmed the size change. The customer received the Running shoes as ordered and did not have to wait for the tedious exchange process.
A customer with wider feet found it especially challenging to find footwear that was comfortable. After entering the website, she spent several hours browsing the website but was still unsure about which shoes would be wide enough to fit. After contacting an agent, she was able to receive a customized list of sneakers that included enough space for the toes and the upper portion was made of stretchy material. After ordering and receiving one of the suggested shoes, she later posted a review claiming that it was the most comfortable shoe she had worn in years.
The future of footwear shopping
No longer do customers have to hope for the best when ordering shoes online. The evolution of technology has transformed customer experience and retail in the best way to meet consumers desired needs.
Using the live chat option at BestShoesEverShop provides you with extensive information about the items and the service. You gain assurance that your next shoes will be the right fit and you will return less, plus you will buy them with the right decision. When you consider the fit of the shoes and when they will be delivered, just remember that instant, and your ideal shoes are right there with just one shoot.
